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Refund Policy

Last updated: 27 July 2026

30-day money-back guarantee

We offer a 30-day money-back guarantee on paid MELO subscriptions (MELO Pro and MELO Elite). If you are not satisfied with your purchase, you can request a full refund within 30 days of the date you were first charged.

How to request a refund

Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all orders.

  1. Go to paddle.net and search for your order using the email address you used at checkout.
  2. Open the order and click Refund. You can also reach out to Paddle's support from that page.
  3. Alternatively, contact us at mensahedmundhenry@gmail.com and we will forward your request to Paddle.

Trial period

Paid plans include a 30-day free trial. You can cancel any time during the trial from your account page and you will not be charged.

Renewals

Subscriptions renew automatically at the end of each billing period. If you no longer wish to be billed, cancel before the renewal date. You retain access through the end of the period you already paid for.

Chargebacks & fraud

Please contact us before disputing a charge with your bank — a chargeback initiated without contacting us first may delay resolution. We reserve the right to refuse or reverse refunds where we detect fraud or abuse.

Contact

Refund questions: mensahedmundhenry@gmail.com

HENRY EDMUND MENSAH